At Mini Explorers , we want to give our customers the most enjoyable shopping and sensory play experience, one that will keep them coming back to our store and play sessions time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Terms and Conditions

Please read our terms and conditions and privacy policy carefully. By purchasing a product from our store, booking into a sensory playgroup session, or booking a private hire play session, you agree to our terms and conditions. Updated 16/2/2024

I, us, we used throughout our policies refer to "Mini Explorers sensory group"

Product and Services

We offer a range of products and services, including but not limited to those booked and purchased by this site or social media websites.

Sensory Play Events

We host casual play days, most commonly referred to as “messy play” events, during school holidays and occasionally weekends. Messy/Sensory play events are large-scale, open-ended play experiences, offered to children 6months to 6 years. These sessions are capped at 30 children. Please consider this when booking.

Private Events

We host private events, for birthday parties, local council, private enterprise, etc. Private events are discussed on an individual basis.

Bookings must be made two weeks in advance

A $60 deposit is required to secure the date and purchase materials.

It will be deducted from the total cost. if the customer cancels the event deposit will not be refunded.

Other Information

Our services deliver a range of play-based learning experiences. These experiences comprise of, but are not limited to, the following:

food based products
artificial food colouring and other coloured dyes
small pieces and loose parts,
Breakables, such as glass, ceramics, pottery, etc.
Paints
Playdough
Natural and artificial elements

Playdough

Our playdough is homemade, packaged in a glass jar, with the minimum product weight of 250g. Our playdough is made from high quality food grade ingredients and food dyes, including flour, salt, vegetable oil, creme of tartar.

Sensory Rice

Our sensory rice is homemade, packaged in a resealable bag, with the minimum product weight of 500g. Our sensory rice is made from high food grade ingredients and food dye.

Potion Fizz Dust

Our Potion fizzle dust is homemade, packaged in a resealable bag, with the minimum product weight of 250g. Our fizzle dust is made from high food grade ingredients and food dye, may include citric acid, bicarbonate soda, corn flour, coconut oil, etc.

Other

We also provide a range of products sourced by third-party providers. For individual information, please refer to the descriptions or consider contacting suppliers directly.

Our Potion Fizz dust, play dough and rice are made using food-based ingredients. Although it is made using food-based ingredients, it is made for play only, not made for consumption. A responsible adult should supervise products at all times, and the product is recommended for ages 3+ years.

Conditions of Entry

Security

We are in no way responsible for your personal belongings or items. We are not able to provide secure places to store such, therefore it is recommended that anything considered valuable remain at home.

Digital Content

Photos, videos, live streams and other forms of digital content will be taken while on our premises. This may include images of yourself and your children unless expressly stated otherwise.

The above-mentioned digital content may be shared on all methods of social media.

On occasion, professional photographers are invited for content and marketing purposes. Once a media release consent form has been completed, you are welcome to obtain copies upon request.

If you do not want your photos taken, please communicate to staff before session.

Personal Safety

When entering our premises, you understand and accept that your children are your responsibility at all times. Therefore, you are personally responsible for any injury or illness resulting from our products and / or services, not us.

We do not consider ourselves to be an allergy free environment and have no control over food products brought into our premises. If you or your child has allergies, please carefully consider or contact us before booking.

If your child has allergies, please contact us directly and we can make alternative sensory experiences. During all our sessions and products that can be purchased via our website, we offer a range of food-based and artificial resources to engage in play with. Although food-based resources are generally known as 'taste safe', it is meant for play and not consumption. Don't hesitate to contact us within four days of the booked session if you or your child has an allergy, and we will do our best to provide allergy-free products.

Care is taken to ensure our products are sent out in the perfect condition. If you receive a faulty item, please take a photo of the product as is and email your concerns to info@wollemisensoryplay.com.au

Safety Disclaimer

Avoid contact with eyes. The product is for play, not for consumption. Due to the nature of the ingredients, Potion Mix fizz can irritate broken skin. Wash under running water if irritation occurs and refrain from fizz touching the skin. Parents should always take the fizz out of the bag.

Our Potion Fizz Mix, play dough and rice are made using food-based ingredients. Although it is made using food-based ingredients, it is made for play only, not made for consumption. A responsible adult should supervise products at all times, and the product is recommended for ages 3+ years.

Sustainability at Mini Explorers , we firmly believe it’s stainability. We will endeavour to reuse, recycle re-purpose all products from our sensory play sessions.

Price and Payment

Change of Mind

In accordance with Australian Consumer Law (ACL), we are not required to give a refund or replacement if you change your mind about the service and / or product. Therefore, you are still liable for remitting all outstanding fees.

In extenuating circumstances, we reserve all rights and decision making whether to issue refunds or other forms of compensation.

In such circumstances, a refund will only be permitted where:

All classes are full and the program has reached capacity; and
Reasonable notice has been given re: the cancellation or change of mind; and
The position is able to be filled; and
We incur no loss.

We run outdoor/indoor sensory sessions. We do not cancel in light rain.

All session is prepaid.

If we need to cancel due to heavy rain and unsafe weather conditions or road closures. We will be in contact with you to reschedule your session spot. If you are uncomfortable playing in the rain or snow and have given us more than 24 hrs notice, you can make up your missed session at another session during the term. We do not offer refunds in the event of rain or snow. We also do our best to provide indoor sensory play sessions as an alternative—no refunds or rescheduling if we can offer indoor sensory sessions are offered.

Children at Mini explorers in all types of weather. There is nothing they love more than jumping in muddy puddles and dancing in the rain.

You will hear us say often...

"There is no such thing as bad weather, just inappropriate clothing"

Delivery

We aim to deliver our services in accordance with the specified timetable, schedules and advertisements. In the event our services cannot take place, we will endeavour to notify you within a timely manner. Please refer to Cancellation for further information.

In many cases, products are made to order, please refer to individual product descriptions for the expected delivery timeframe.

If you are unsatisfied with the delivery of your service and / or product, please contact us directly, in writing, to explain the problem or issue.

Cancellation

In the event of cancellation due to illness, injury or other unforeseen circumstances, you will be advised as soon as possible, and appropriate options made available to remedy the loss incurred by you.

Packages

By purchasing a monthly sessions package, you agree to our cancellation policy. We do not offer refunds for change of mind.

If you need to miss a session for an appointment or other reason, you are welcome to attend another session during the month to make up for your missed session only if you notify us 76 hours before your cancellation. Because we prepare our resources within 48 hrs of a session, we, therefore, cannot offer a refund, rescheduling or credit for any cancellations, including sickness and emergencies, within 24 hours of the session unless we can fill your spot off our cancellation list. If we can fill your spot, we will let you know and offer you to reschedule or another alternative.

Safety Disclaimer

Sustainability at Wollemi Sensory Play, we firmly believe it’s stainability. We will endeavour to reuse, recycle re-purpose all products from our sensory play sessions.

Dispute Resolution Process

If you have a problem with the service or product being provided, you are required to contact us, in writing, to explain the problem or issue. We will make suitable attempts to provide a remedy within a reasonable timeframe.

Return, Refund and Exchange Policy

We take the utmost care in ensuring our services and / or products are delivered in accordance with their advertised descriptions and information. Where the services and / or product is found to be defective, you will be entitled to a replacement or exchange, less cost of postage. Please contact us, in writing, including photographs of the defect.

However, by law, we are not required to exchange or refund if you change your mind about the service and / or product. If you have a problem with the service or product being provided, please contact us, in writing, to explain the problem or issue.

Please refer to the Australian Consumer Competition Commission for more information about your rights: https://www.accc.gov.au/

Shipping Policy

All products are handmade, to order. Please allow 7-10 business days for dispatch. If your order requires more urgent fulfilment, please contact our team and we will endeavour to assist. We dispatch orders weekly, on Thursday and more frequently during busy periods.

Postage and pick up

Orders are handmade on demand to ensure you receive the best quality version of our product. Once the order is placed, please allow three business days for the product to be made and set for delivery. If you have requested a custom order, please allow five business days for the product to be completed and placed for delivery. Cancellations can be made within two hours of an order for a full refund.

Personal Information

Personal Information will be collected in accordance with our Privacy Policy.

Limitation of Liability

Except in circumstances where liability cannot be excluded by law, we (including employees and contractors) exclude all liability for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any from the delivery of our services and / or product. This includes but is not limited to any theft, unauthorised access or third-party interference.

This limitation of liability applies, even in circumstances where Wollemi Sensory Play, has been expressly advised of potential loss.

This website (Site) is operated by Wollemi Sensory Play (we, our or us). It is available at: www.wollemisensoryplay.com and may be available through other addresses or channels.

Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy. (Terms) Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
using our Site to defame, harass, threaten, menace or offend any person;
interfering with any user using our Site;
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
using our Site to send unsolicited email messages; or
facilitating or assisting a third party to do any of the above acts.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
access will be uninterrupted, error-free or free from viruses; or
our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of NEW SOUTH WALES Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website-

Personal information

The types of personal information we may collect about you include:

your name;
your child’s name;
images of you;
images of your child;
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth;
your credit card details;
your demographic information, such as postcode;
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Mini Explorers Sensory Play Terms and Conditions